Refund Policy – Azwaad Fragrance

At Azwaad Fragrance, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, please read our refund policy below.

1. Eligibility for Refunds

We offer refunds for the following situations:

• If you receive a damaged or defective product.
• If the product differs significantly from what was described on our website.

2. Non-Refundable Items

The following items are non-refundable:

• Used or opened products.
• Gift cards.
• Personalized or custom-made products.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us within 07 days of receiving your order. You can reach us at contact@azwaadfragrance.com.
2. Provide your order number and a brief explanation of the issue.
3. For damaged or defective products, kindly include a photo of the product to help us process your request.

4. Refund Process

Once your refund request is approved:

• We will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

5. Return Shipping

If a return is required for a refund, you will be responsible for return shipping costs unless the product is defective or incorrect.

6. Exchanges

If you prefer to exchange a product rather than request a refund, please follow the same process outlined above. We will assist you in arranging an exchange for a similar product or the same product in a different size or scent (if available).

7. Contact Us

If you have any questions regarding our refund policy or need assistance, please feel free to contact us:

• Email: contact@azwaadfragrance.com